Terms of service

Terms of Service
Effective Date: August 02, 2026

1. Merchant Information
Company Name: Zhuhai Xingjie Technology Co., Ltd.
Brand Name: YUNTHIA
Registered Address: Room 713, Fortune Plaza, Gongbei Subdistrict, Xiangzhou District, Zhuhai City, Guangdong Province, China
Support Email: support@yunthia.com
Contact Mobile: +86 13292154111
All customer service communications shall be processed via the listed support email for official records.

2. Acceptance of Terms
By accessing our website, browsing product pages, placing orders, and completing purchases at the YUNTHIA official store, you acknowledge that you have fully read, understood, and unconditionally agreed to these Terms of Service, Return & Refund Policy, Shipping Policy, Privacy Policy, and Legal Disclaimer.
If you disagree with any provision within these Terms, you must immediately cease all use of this website, checkout, and purchasing activities. Continued website use constitutes binding acceptance of updated terms.

3. Account Registration & User Account Rules
When you register a customer account for checkout, you warrant that all submitted personal information (name, shipping address, email, phone number, payment details) is true, accurate, current, and complete.
You bear full responsibility for maintaining the confidentiality of your account login credentials and password. All orders, modifications, inquiries, and account actions performed under your registered account are deemed authorized personal conduct by you.
We reserve the absolute right to freeze, restrict, or permanently close any user account that submits false identity/shipping information, submits malicious duplicate orders, fraudulent chargeback attempts, serial abuse of return privileges, fake damage claims, or coordinated competitive harassment. Closed accounts for improper conduct are ineligible for account restoration.

4. Product Order, Pricing & Payment Terms
All product prices displayed on the website are base product prices only and do NOT cover international outbound shipping fees, U.S. customs duties, import taxes, brokerage fees, or state/local sales tax applicable upon entry to the United States.
Full payment must be finalized through official Shopify payment gateways before order fulfillment. Shipment confirmation will only be issued after payment is fully cleared and credited to our merchant account.
We retain the unilateral right to cancel pending orders without prior notice for the following scenarios: abnormal transaction patterns, suspected fraudulent card usage, repeated unpaid abandoned orders, invalid shipping addresses confirmed undeliverable, and suspected reseller bulk order abuse.
All additional shipping charges, estimated U.S. import duty, and tax costs will be clearly itemized on the checkout page before payment submission for your review.

5. Shipping, Delivery & Parcel Liability
After successful payment verification, we will arrange product shipment within the working days stated on each individual product detail page.
International transit delivery timelines are subject to overseas logistics carrier schedules, U.S. Customs and Border Protection clearance procedures, domestic U.S. regional transit delays, weather disruptions, and carrier operational issues. We do not guarantee an exact fixed delivery date for international shipments.
All U.S. federal customs duties, customs brokerage fees, state use tax, and local municipal taxes incurred when the package enters United States territory shall be borne solely by you per U.S. customs regulations.
If you refuse delivery, abandon goods at U.S. Customs, fail customs clearance for personal reasons, or refuse shipment without verified product defects, you shall be liable for all return freight, customs fines, warehouse storage fees and logistics losses, and no refund will be issued for abandoned parcels.

6. U.S. Return, Refund & After-Sales Policy
The United States has no federal mandatory nationwide cooling-off return period. Our official return rules shall govern all after-sales requests, clearly disclosed pre-purchase.
Eligible returns only apply to unused, unaltered, intact crystal merchandise with original factory packaging. Custom engraved crystal items, personalized carved crystals, final-sale clearance goods, and previously worn crystal jewelry are FINAL SALE and non-refundable, non-exchangeable under all circumstances.
All return requests must be submitted to our customer service email for a valid Return Merchandise Authorization (RMA) number before you ship items back. Return parcels sent without an official RMA number will be rejected and discarded at our discretion.
Please refer to our standalone Return & Refund Policy page for detailed return shipping cost allocation, inspection standards, refund processing timelines, and address information.

7. Intellectual Property Protection & DMCA Compliance
All website text, product photography, graphic logos, promotional videos, original artwork design, brand trademarks, and crystal product design schematics are the exclusive intellectual property of Zhuhai Xingjie Technology Co., Ltd. / YUNTHIA brand.
Unauthorized screenshot, image scraping, website content crawling, commercial reproduction, resale of our original product photos, secondary editing for social commerce, paid advertising repurposing, and any commercial utilization of our intellectual assets are strictly prohibited under U.S. DMCA Copyright Law.
We will issue formal DMCA takedown notices against infringing materials and pursue full financial compensation and legal remedies for copyright infringement.

8. User Behavior Prohibitions
You are prohibited from using this website for illegal financial transactions, credit card fraud, account hacking, malicious negative review extortion, mass spam email/text distribution, competitive sabotage, and any behavior violating U.S. federal/state laws and official Shopify Platform User Rules.
Once verified through platform records or official evidence, we may immediately terminate your user account, cancel all unshipped pending orders, and reserve full rights to claim financial compensation for all direct and indirect operational losses caused by your improper conduct.

9. U.S. Privacy Protection (CCPA California Compliance + U.S. State Privacy Laws)
We collect, store, and process your personal consumer data in full compliance with the California Consumer Privacy Act (CCPA) and other U.S. state-level privacy statutes (Virginia CDPA, Colorado CPA, etc.).
Your personal data (shipping address, contact info, order records, payment logs) is only utilized for order fulfillment, logistics tracking updates, after-sales service follow-up, and transaction-related service notifications. We will never sell, rent, or trade your personal identifiable information to third-party marketing companies without your explicit written consent.
California resident users hold verified privacy rights including: the right to request full disclosure of stored personal data, the right to request permanent deletion of your customer data, and the right to opt-out of any sale/sharing of personal information. Submit all privacy right applications via our official support email.
Our website homepage shall display a clear "Do Not Sell My Personal Information" link to satisfy CCPA mandatory disclosure requirements.

10. Dispute Resolution, Binding Arbitration & Class Action Waiver (Core U.S. Risk Control Clause)
IMPORTANT ARBITRATION NOTICE: This section governs all disputes between you and YUNTHIA.
10.1 Informal Pre-Litigation Negotiation
Prior to initiating arbitration or court litigation for any claim, you agree to first contact our support email to resolve the dispute amicably within 30 calendar days. Formal legal action may only commence if informal negotiation fails to reach a resolution.
10.2 Binding Individual Arbitration
Any dispute, claim, or controversy arising out of your order, product quality, shipping service, account use, or these Terms of Service shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration proceedings may be conducted via document review, telephone hearing, or virtual video hearing.
10.3 Class Action Waiver
You explicitly waive all rights to initiate, participate in, or join any class action lawsuit, consolidated group claim, representative collective arbitration, or multi-plaintiff proceeding against YUNTHIA. All claims must be brought solely in your individual personal capacity. The arbitrator has no authority to consolidate multiple consumer claims into a class proceeding.
10.4 Arbitration Opt-Out Right
You may opt out of this binding arbitration provision by sending a written opt-out email to support@yunthia.com within 30 days of your first order placement on our website. Your email must include your full name, order number, and clear statement of arbitration opt-out intent. Failure to submit a timely opt-out means you fully consent to mandatory arbitration rules.
10.5 Governing Law
This agreement and all related disputes shall be governed by the substantive laws of the State of California, United States of America, excluding California conflict-of-law rules. If arbitration is opted out, exclusive jurisdiction for all disputes shall be the state and federal courts located in Los Angeles County, California.

11. Limitation of Liability (Critical Chargeback & Damage Claim Defense)
TO THE MAXIMUM EXTENT PERMITTED BY UNITED STATES FEDERAL AND STATE LAW:
YUNTHIA, its parent company, staff, logistics partners, and suppliers shall NOT be liable for any indirect damages, consequential damages, lost business profits, incidental punitive damages, emotional distress compensation, or consequential economic losses arising from product use, delayed delivery, minor product imperfections, or website service interruptions.
Our total aggregate liability for any single order-related claim shall not exceed the actual total amount you paid for that specific order. This liability cap applies to all claims including breach of contract, negligence, product condition disputes, and shipping failure claims.
Certain U.S. states do not allow limitations on incidental damages; this liability limitation shall apply to the fullest enforceable scope under local state law.

12. Amendment of Terms of Service
We reserve the right to revise, update, modify, or supplement these Terms of Service at any time without prior individual customer notice. Revised terms will take immediate legal effect once published on our website’s Terms of Service page. Your continued placement of new orders and website browsing after the revision release constitutes your acceptance of the updated service terms.

13. Severability Clause
If any provision of these Terms is held invalid or unenforceable by an arbitrator or U.S. court, the remaining provisions shall remain in full force and effect.