Shipping policy

Dispatch & Warehouse
All handcrafted gemstone jewelry pieces are inspected, hand-packed, and shipped directly from our artisan studio warehouse in Zhuhai, China.

Shipping Rates & Estimated Delivery Time

  • United States: $9.90 standard shipping. FREE on orders over $99 (5-8 business days)

  • Canada: $10.90 standard shipping. FREE on orders over $99 (6-9 business days)

  • European Countries: $11.90 standard shipping. FREE on orders over $99 (10-18 business days)

  • Australia & New Zealand: $10.50 standard shipping. FREE on orders over $99 (7-14 business days)

  • Singapore, Japan, South Korea, Hong Kong SAR: $10.50 standard shipping (7-14 business days)

Customs, Duties & Taxes
Import duties, taxes, and customs handling fees (if applicable) are determined by your destination country's customs authority and are the responsibility of the recipient. We ensure all customs declaration documents are accurately filled to facilitate seamless border clearance.

Fragile Crystal Care & Transit Assurance
Every handcrafted gemstone piece is nestled inside multi-layered protective packaging. In the rare event of damage during transit, simply contact us within 7 days with photos, and we will promptly arrange a replacement or store credit.