Refund policy

Return & Refund Policy

Last Updated: August 02, 2026

Merchant: Zhuhai Xingjie Technology Co., Ltd.

Brand: YUNTHIA

Contact Email: support@yunthia.com

Contact Phone: +86 13292154111

1. Regional Return Validity Period & Eligibility Rules

1.1 European Economic Area & UK Customers (Statutory 14-Day Cooling-off Right)

Consumers in the EEA and the United Kingdom enjoy a legally mandated 14-calendar-day unconditional withdrawal right under the EU Consumer Rights Directive. The withdrawal period starts on the day after the customer receives the parcel, and you may cancel the order and apply for a return without providing a reason within this periodEUR-Lex.

Return Qualification Standard: Goods must be unused, unwashed, free of stains or artificial damage, complete with original outer packaging, hangtags, labels and all supporting accessories.

Excluded Items for 14-Day Unconditional Return: Custom personalized goods, made-to-order products, flash-sale final clearance items, sealed intimate apparel that has been opened, and perishable goods are not eligible for statutory cooling-off return.

1.2 United States & Global Other Regions

We accept valid return applications within 30 calendar days after parcel receipt. Returned merchandise must remain brand-new unused status, intact original packaging, complete tags and accessories, with no artificial wear, contamination or breakage caused by customer use.

Non-Returnable Goods: Custom customized products, personalized bespoke items, final sale clearance goods, opened sealed personal care products are non-refundable and non-returnable.

2. Formal Return Application Process

All return requests must be initiated via our official mailbox: support@yunthia.com. You need to attach your order number, clear front/back photos of the goods, and detailed return cause description in the email.
Our customer service team will review your application and send the official return shipping address & operational guidelines within 3 working days.
Critical Rule: Parcels sent back without prior email authorization (no RMA confirmation) will be rejected upon arrival, and no refund or after-sales processing will be provided.

We recommend customers use traceable registered logistics for return delivery; we shall not bear liability for goods lost or damaged during return transit.

3. Return Logistics Cost Allocation

Merchant liability returns (quality defects, wrong item delivery, missing accessories, shipping dispatch errors): We cover full round-trip shipping costs for qualified returns.
Customer liability returns (personal dislike, size error, impulsive purchase regret) & EU 14-day unconditional cooling-off returns: The buyer shall bear all outbound return shipping expenses independently.

Uniform Clause: Original order shipping fees, international customs duties, import taxes, currency exchange handling fees and payment gateway transaction fees are non-refundable under all scenarios.

4. Inspection & Refund Execution Rules

After receiving the returned parcel, we will conduct product condition inspection and confirm the refund result within 3 working days.
Approved refunds will be remitted to your original payment account within 5–10 working days; the actual arrival time depends on the processing cycle of your bank or payment platform.
If the returned product is damaged, stained, incomplete packaging, missing tags/accessories due to customer use or improper logistics packaging, we reserve the right to reject full refund application or deduct corresponding product depreciation loss for partial refund settlement.

5. Product Exchange Service

If you need to exchange goods for different sizes, colors or same-style replacement, please submit an exchange application via official email in advance. Exchange service is only available subject to real-time inventory availability of target products. For out-of-stock items, we can only process refund instead of exchange.

6. Supplementary Legal Statement

This policy complies with EU GDPR consumer withdrawal statutory provisions and U.S. FTC cross-border e-commerce after-sales regulatory norms. If you have any inquiries about return, refund or exchange matters, please contact our official customer service email for consultation.

Contact Information

Company: Zhuhai Xingjie Technology Co., Ltd.