Welcome to YUNTHIA. Below are the most common questions our customers ask about our handcrafted crystal jewelry. If you don't find your answer here, please contact us — our concierge team typically replies within 24 hours.
🧿 Products & Quality
Are your crystals natural and genuine?
Yes. Every YUNTHIA bracelet is crafted from 100% authentic natural gemstones. We hand-select each bead for its natural clarity, vibrant tone, and geological integrity. We strictly never use synthetic resins, dyed glass imitations, or artificially irradiated stones.
How do I choose the right crystal for me?
It depends on your current life intention. For calm and mental serenity, choose Amethyst. For self-love and heart healing, choose Rose Quartz. For career breakthroughs and abundance, choose Citrine or Green Phantom Quartz. For energetic shielding, choose Black Obsidian. You can also explore our Beginner's Crystal Guide for deeper insights.
What size wrist do your bracelets fit?
Our beaded bracelets are strung on premium high-durability Japanese elastic cord and comfortably fit wrist sizes from 6.0 to 7.2 inches (15–18 cm). If you require a bespoke custom size, please reach out to us before ordering and we will gladly tailor it for you.
📦 Orders & Shipping
How long does shipping take?
Orders are typically dispatched within 2–5 business days. Standard international shipping takes approximately 5–9 business days for North America, and 7–14 business days for Europe, Australia, and parts of Asia. Fully tracked expedited shipping options are available at checkout.
Do you ship worldwide?
Yes, we proudly ship to over 20 countries worldwide with secure door-to-door tracking. All orders over $99 enjoy complimentary free standard shipping.
Can I track my order?
Absolutely. As soon as your artisan talisman is packaged and dispatched, you will receive an automatic dispatch email containing your tracking number and tracking link.
🔄 Returns & Peace of Mind
What is your return policy?
We honor a 14-day return window from the date of delivery for unworn, undamaged items preserved in their original YUNTHIA packaging. Please contact our support team to initiate the return process.
What if my bracelet arrives damaged during transit?
Every crystal piece is cushioned inside our signature rigid keepsake gift box. In the rare event that your package is damaged during international transit, simply contact us within 7 days of delivery with photos of the damaged piece. We will promptly arrange a free replacement or store credit to ensure your complete satisfaction.
🌙 Crystal Care & Wearing
How do I cleanse and recharge my crystal bracelet?
We recommend resting your bracelet on a selenite charging plate overnight or placing it under the gentle light of the full moon. Avoid soaking soft stones like Selenite in water. Read our Complete Daily Cleansing & Care Guide for stone-specific rituals.
Can I wear my bracelet in the shower or during workouts?
We advise removing your jewelry before showering, swimming, or rigorous workouts. Repeated exposure to chlorine, hot water, body washes, and perfumes can slowly degrade the elastic cord and dull the natural luster of gemstones.
Which wrist should I wear my bracelet on?
Wear on your left (receptive) wrist to absorb inner calm, balance, and self-love inward. Wear on your right (projective) wrist to radiate confidence, protection, and executive abundance outward. Dive deeper in our Left vs. Right Wrist Wearing Guide.
💌 Contact & Custom Inquiries
How can I reach customer support?
You can reach our concierge team anytime at support@yunthia.com. We typically respond within 24 hours on business days.
Do you offer custom sizing or wholesale inquiries?
Yes, we welcome custom intention combinations and small-batch boutique wholesale inquiries. Please email us with your requirements and our team will get back to you with custom details.
Last updated: September 2026 · YUNTHIA Mindful Gemstone Sanctuary